Credentia Nurse Aide LLC (2024)

PA Handbook

If you previously had an online Pearson VUE account (PCM or PULSE) to register for examinations and/or manage your nurse aide registration, you'll need to create a new CNA365 online account with Credentia. Click here to login and then click the "Sign Up" link on the login page.

When you create a new CNA365 account, all of the data from your old Pearson VUE online account will carry over to your new Credentia CNA365 account.

Take your written or oral exam conveniently from home or work through Credentia online proctoring!

A live proctor will monitor you through the webcam on your workstation to provide a secure exam experience.

To be eligible for continued enrollment on the Pennsylvania Nurse Aide Registry, you are required to work as a nurse aide at least one documented day (eight consecutive hours) for pay in an approved facility during the previous twenty-four (24) months.

Click here to create a CNA365 account to submit a renewal application. See our Renewal Quick Reference Guide on how to submit a renewal application.

If you are a Nurse Aide in active and good standing on another state’s Nurse Aide (or equivalent) Registry you may submit an application through reciprocity to enroll on the Pennsylvania Nurse Aide Registry. Click here to create a NEW CNA365 account to submit a reciprocity application. You will use this new account to access your Pennsylvania Registry status information.

See our Reciprocity Quick Reference Guide on how to submit a reciprocity application.

Create or Log into your CNA365 account to:

• Change your current address and phone number.

• Submit Correction Form to update your name, date of birth, or social security number before your scheduled exam.

• Obtain and submit an Examination Testing Application.

• Check the Testing Application status.

• Find test sites and availability.

• Schedule, reschedule, or cancel an examination.

• View exam details such as examination type, scheduled time, date, and location.

• View the Score report.

• Submit and review a Grievance application for completed examination.

Contact Customer Service when:

• Problem occurs when creating a CNA365 Account.

• Did not receive an activation link.

• Problem occurs when applying an assigned voucher code.

• Testing Application Issue.

• Received an error message when scheduling an examination.

• Score report is not viewable in CNA365 after 24 hours from your exam.

• Call 888-204-6249

Create or Log into your CNA365 account to:

• Change your current address and phone number.

• Submit Correction Form to update your name, date of birth, or social security number once you are on the Registry.

• Obtain and submit an application for reciprocity.

• Check Reciprocity Application status.

• Obtain and submit Renewal Registry Application for continued enrollment.

• Check Renewal Registry Application status.

• Request and submit a Duplicate Registration Request.

• View Registration.

• Obtain a Test Application because your Nurse Aide Registration has lapsed.

• Submit an excused absence application.

Contact Customer Service when:

• Problem occurs when creating a CNA365 Account.

• Did not receive an activation link.

• Cannot view registry details.

• Order Candidate Handbooks.

• Call 888-204-6249

Contact Information:
Monday – Friday 8:00 a.m. – 5:00 p.m. EST

Contact the Pennsylvania Department of Health to:

• Inquire about the annotation of nurse aide registrations.

• Inquire about being added to the approved employers list for certificate renewals.

Contact Information:
(717) 787-1816
Monday – Friday 8:00 a.m. – 4:30 p.m. EST
Website: www.health.pa.gov
Email: ra-ncf@pa.gov

Contact the Pennsylvania Department of Education to:

• General information regarding nurse aide training requirements

• A list of state-approved nurse aide training programs

Hours of Operation (Eastern Time Zone):
Monday – Friday 8:30 a.m. – 5:00 p.m.
607 South Drive
5thFloor
Harrisburg, PA 17120-0600
Website: www.education.pa.gov
Email: ra-natcep@pa.gov

Contact the Pennsylvania Department of Human Services to:

• Obtain information/assistance regarding federal regulations for reimbursem*nt from Nursing Facilities to employed nurse aides

• Acquire help with any discrepancies in eligibility for reimbursem*nt

• For issues with testing or test reports, email ra-pwnurseaide@pa.gov

Contact Information:
(800) 932-0939, option 1
Monday – Friday 9:00 a.m. – 12:00 p.m. and 1:00 p.m. - 4:00 p.m. EST
6th Floor, Forum Place Building
555 Walnut Street
Harrisburg, PA 17101
Website: www.dhs.pa.gov
Email: ra-pwnurseaide@pa.gov